Terms and Conditions
Acceptance of Terms: Independent NeuroScience Services INSS Limited ("INSS" or "Seller") agrees to sell and deliver products and services to the purchaser ("Buyer") under these terms and conditions, which constitute the complete agreement between INSS and the Buyer. Any differing, additional, or conflicting conditions proposed by the Buyer are not binding unless INSS expressly agrees in writing.
Prices and Payment: Prices are quoted in Pound Sterling (GBP), exclusive of VAT, and are valid for 30 days unless otherwise stated. Orders require a 40% deposit at the time of order and a 60% balance after installation, unless agreed differently in writing. A sale becomes binding upon receipt of the deposit. Payments are due as stated on the invoice, typically within 14 days for deposits and 30 days for balances. Late payments incur a 1.5% monthly charge or the maximum legal rate, whichever is lower.
Delivery: Delivery typically occurs within 22-26 weeks from receipt of deposit, subject to supplier availability. Deliveries may be in instalments, and all timelines are estimates. INSS strives to meet these estimates but cannot guarantee specific delivery dates due to potential supply chain disruptions. Deliveries are CIP (Incoterms 2020) unless otherwise arranged. The Buyer is responsible for customs clearance at their own cost and risk. INSS is not liable for delays or failures to deliver due to force majeure or other uncontrollable events.
Tax: The Buyer covers all additional taxes, duties, and charges imposed by authorities outside the UK. The Buyer also indemnifies INSS against such costs.
Warranty: INSS warrants its products against defects in materials and workmanship for 12 months post-installation. This warranty does not cover misuse, accidental damage, or normal wear and tear (eg. Photomulitplier tube deterioriation). Extended warranties are available upon request.
Limitation on Liability: INSS is not liable for indirect or consequential damages, including personal injury or property damage, arising from the use of its products with 3rd party equipment, in particular lasers or other devices that emit hazardous levels of optical radiation. Liability is limited to the purchase price of the product. The Buyer indemnifies INSS against losses from patent or copyright infringement claims related to product use with other devices.
Buyer Responsibilities: The Buyer must provide all necessary information for product delivery and installation, prepare the installation site and clear the area of clutter to make space available for equipment, parts and tools required for the installation. The Buyer must ensure a safe environment for INSS engineers. The Buyer must ensure that the INSS engineers are the sole users of the room for the duration of the installation (typically between 3 and 10 working days). Post-installation, the Buyer is responsible for re-assessing hazards and for arranging appropriate control measures and risk assessments in compliance with relevant safety legislation. INSS is not liable for indirect or consequential damages, including personal injury or property damage, arising from the use of its products with 3rd party equipment, in particular lasers or other devices that emit hazardous levels of optical radiation.
Administrative Fee Clause: INSS may charge an administrative fee for extensive bureaucratic tasks, including but not limited to supplier registration procedures, public tender procedures, invoicing procedures via supply chain web portals (eg. SAP Ariba, Chrous Pro, Transcepta). This fee compensates for the additional time and resources required beyond our standard service scope. The fee will be based on our hourly rate and actual time spent.
Consulting Projects: INSS offers remote consulting services via email, video calls and remote desktop software, billed in 30-minute increments. A time recording app will monitor the time spent on meetings, reading and writing emails, diagnosing technical faults, researching technical background information, generating CAD drawings and other technical documents, and any other work required to complete the project. The client is responsible for providing necessary information and system access. INSS maintains confidentiality of all client information. Consulting projects are prepaid unless otherwise agreed.
Governing Law: Contracts incorporating these Terms & Conditions are governed by the law of England and Wales, with exclusive jurisdiction of its courts.